diff --git a/CLAUDE.md b/CLAUDE.md
index bd39f8a..92a491c 100644
--- a/CLAUDE.md
+++ b/CLAUDE.md
@@ -245,7 +245,7 @@ Replies are kept to one short sentence.
 |-------|------------------|-----------|
 | Full name | Asks for last name if only a first is given | `patient_name` / lead `contact_name` |
 | Phone | Reads back the caller-ID number; if the caller declines, uses the number they give | `callback_number` (+ `phone_confirmed`) |
-| Office / city | Asks city/area; never names an office unprompted | folded into `reason` prefix |
+| Office / city | Asks city/area; when the caller names a place that matches an office, **confirms that office and moves on** — never offers/compares other offices or asks them to choose; names the nearest only if nothing matches | folded into `reason` prefix |
 | Reason | Captured from the conversation | `reason` |
 | Insurance | **Log only** — asks the plan, never promises/confirms/denies coverage or treatment (even a listed plan); staff verify on callback | `insurance` (note: "log only — staff to verify") |
 | Preferred day & time | **Capture & defer** — taken in the caller's own words; AVA does not compute or correct the date | `preferred_time` + best-effort resolved `YYYY-MM-DD` |