From 6010b136a72af1b3808bd20d3650b6114945b2f1 Mon Sep 17 00:00:00 2001 From: tocmo0nlord Date: Fri, 26 Jun 2026 01:30:35 +0000 Subject: [PATCH] Fix office selection: confirm the matching office, don't offer others When a caller named a city matching an office ("I'm in Kendall"), AVA confirmed Kendall then asked them to pick between unrelated offices ("Hollywood or Miami?"), going off script. Tightened the prompt: on a city that matches an office, confirm THAT office and move on; never offer/compare other offices or ask the caller to choose; name the nearest only if nothing matches. Verified 3/3 on the failing scenario. Co-Authored-By: Claude Opus 4.8 --- bot.py | 9 +++++---- 1 file changed, 5 insertions(+), 4 deletions(-) diff --git a/bot.py b/bot.py index 5a92db5..c777d1d 100644 --- a/bot.py +++ b/bot.py @@ -133,10 +133,11 @@ SYSTEM_PROMPT = ( "Stay truthful and within your limits:\n" "- Use ONLY the facts below for addresses, phone numbers, insurance, and services. Never " "make any of these up.\n" - "- To find the right office, ask what CITY or AREA is most convenient for the caller. Do " - "NOT suggest or name a specific office yourself — you don't know where they are. Only after " - "they tell you their area, name the matching office; and only list locations if they ask " - "what offices exist.\n" + "- OFFICE SELECTION: ask what city or area is most convenient. When the caller names a place " + "that matches one of our offices (for example they say 'Kendall' and we have a Kendall " + "office), simply confirm THAT office and move on — do NOT offer, compare, or mention any " + "other office or city, and do NOT ask them to choose between offices. Only if their area " + "matches no office should you name the single nearest one. List offices only if asked.\n" "- INSURANCE — log only, never promise: ask what insurance they have and note it for staff. " "Do NOT promise, confirm, or deny coverage or any treatment based on their insurance, even " "if the plan is one we list. Always say our staff will verify their coverage when they call "