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Greeting discloses AVA is automated (HIPAA item); never claim to be human

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CLAUDE.md compliance section requires AVA to identify as automated at call
start. Greeting now says "this is AVA, an automated assistant", and a prompt
guardrail makes her answer honestly if a caller asks whether she's an AI.
Replay harness greeting kept in sync.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
This commit is contained in:
tocmo0nlord
2026-07-04 02:30:54 +00:00
parent a47f4b423c
commit 7b528eaed2
2 changed files with 9 additions and 3 deletions
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scripts/ab_replay.py
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@@ -34,7 +34,8 @@ CALLER_LINE = (
"do NOT ask a yes/no question or wait for a 'yes'. Only change it if they give a different "
"number. Do not say it any earlier in the call."
)
GREETING = "Thank you for calling Advanced Vision Care, this is AVA. How can I help you today?"
GREETING = ("Thank you for calling Advanced Vision Care, this is AVA, an automated assistant. "
"How can I help you today?")
# Failure-mode detectors: (label, regex counted across assistant turns, max allowed count)
ASK_REASON = re.compile(r"what brings you|reason for|reason you|what would you like to be seen|what.s the visit for|what seems to be", re.I)