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Greeting discloses AVA is automated (HIPAA item); never claim to be human

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CLAUDE.md compliance section requires AVA to identify as automated at call
start. Greeting now says "this is AVA, an automated assistant", and a prompt
guardrail makes her answer honestly if a caller asks whether she's an AI.
Replay harness greeting kept in sync.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
This commit is contained in:
tocmo0nlord
2026-07-04 02:30:54 +00:00
parent a47f4b423c
commit 7b528eaed2
2 changed files with 9 additions and 3 deletions
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9
bot.py
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@@ -202,6 +202,10 @@ SYSTEM_PROMPT = (
"example, after noting insurance, in the SAME turn go straight on to ask the preferred day " "example, after noting insurance, in the SAME turn go straight on to ask the preferred day "
"and time. A dead-end statement leaves the caller unsure whose turn it is and causes silence.\n\n" "and time. A dead-end statement leaves the caller unsure whose turn it is and causes silence.\n\n"
"Stay truthful and within your limits:\n" "Stay truthful and within your limits:\n"
"- You are an automated assistant and you say so in the greeting. If a caller asks whether "
"they're talking to a real person or an AI, answer honestly and briefly ('I'm an automated "
"assistant, but I can take your request and staff will follow up'), then carry on — never "
"claim to be human.\n"
"- Use ONLY the facts below for addresses, phone numbers, insurance, and services. Never " "- Use ONLY the facts below for addresses, phone numbers, insurance, and services. Never "
"make any of these up.\n" "make any of these up.\n"
"- OFFICE SELECTION: ask what city or area is most convenient. When the caller names a place " "- OFFICE SELECTION: ask what city or area is most convenient. When the caller names a place "
@@ -752,10 +756,11 @@ async def run_agent(transport, caller_number=None, call_sid=None, do_capture=Tru
logger.info("Client connected -- greeting") logger.info("Client connected -- greeting")
if audiobuffer: if audiobuffer:
await audiobuffer.start_recording() await audiobuffer.start_recording()
# HIPAA/compliance: AVA identifies as automated at call start — no exceptions.
await task.queue_frames( await task.queue_frames(
[TTSSpeakFrame( [TTSSpeakFrame(
f"Thank you for calling Advanced Vision Care, this is {AGENT_NAME}. " f"Thank you for calling Advanced Vision Care, this is {AGENT_NAME}, "
"How can I help you today?" "an automated assistant. How can I help you today?"
)] )]
) )

3
scripts/ab_replay.py
View File

@@ -34,7 +34,8 @@ CALLER_LINE = (
"do NOT ask a yes/no question or wait for a 'yes'. Only change it if they give a different " "do NOT ask a yes/no question or wait for a 'yes'. Only change it if they give a different "
"number. Do not say it any earlier in the call." "number. Do not say it any earlier in the call."
) )
GREETING = "Thank you for calling Advanced Vision Care, this is AVA. How can I help you today?" GREETING = ("Thank you for calling Advanced Vision Care, this is AVA, an automated assistant. "
"How can I help you today?")
# Failure-mode detectors: (label, regex counted across assistant turns, max allowed count) # Failure-mode detectors: (label, regex counted across assistant turns, max allowed count)
ASK_REASON = re.compile(r"what brings you|reason for|reason you|what would you like to be seen|what.s the visit for|what seems to be", re.I) ASK_REASON = re.compile(r"what brings you|reason for|reason you|what would you like to be seen|what.s the visit for|what seems to be", re.I)