A real call derailed: AVA argued about today's date, parroted the canned date
example, hallucinated appointment availability, and rambled. Root cause was the
date-validation feature — the local 8B model computes appointment dates wrong
~5/5 in testing, so having it state/correct dates is a liability.
- DATES: capture & defer — AVA takes the day/time in the caller's own words,
never computes/states/corrects the calendar date, never argues about today;
staff confirm the exact date on callback. Removed the 45-day calendar
injection and _date_context()/datetime use.
- Hardened the no-availability rule (no "openings", no "check availability",
no "I'll book").
- Brevity: one short sentence per reply (two at most).
Post-call extractor still records a best-effort resolved date (staff-verified).
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
In-call (system prompt + per-call calendar injection):
- Gather full name (prompt asks for last name if only first given).
- Confirm the caller-ID number; if declined, use the number the caller gives.
- Ask for and LOG insurance only — never promise/confirm/deny coverage or
treatment based on it; staff verify on callback.
- Validate the requested date against an injected 45-day calendar (recomputed
per call since the server is long-running). Push back on impossible/mismatched
dates, e.g. "Monday lands on the sixth — would you like that date?".
- AGENT_NAME=AVA; 4s grace pause before hang-up (HANGUP_DELAY_SECS).
Logging (post-call extraction -> Odoo):
- Extract full name, phone_confirmed, chosen callback (caller-ID or alternate),
insurance, reason, and preferred time annotated with a resolved YYYY-MM-DD
date (today's date is fed to the extractor).
- odoo_client: insurance row on the lead note (log only — staff verify).
.gitignore: ignore rotated avc_run.log* files.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Deepgram and the Twilio Standard API Key were reverted per decision:
- bot.py: restore HintedWhisperSTTService (faster-whisper hotwords), default
model medium; remove DeepgramSTTService import + DEEPGRAM_API_KEY.
- server.py: restore TWILIO_AUTH_TOKEN for X-Twilio-Signature validation and
the serializer auto-hang-up. Twilio signs webhooks with the Auth Token, so
an API Key Secret cannot validate signatures.
- .env.example: back to TWILIO_AUTH_TOKEN + Whisper STT vars.
- .gitignore: ignore runtime *.log (avc_run.log).
OLLAMA_MODEL stays activeblue-avc:latest (the existing pulled tag).
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
