- Reason visibility: the reason WAS extracted ("disintegrated eyes") but only
lived in the Odoo description note. Add it to the post-call log line and to
the Odoo lead title so it's visible at a glance.
- Latency: split the timing — Whisper is ~0.1s, latency is LLM-side. The ~3s
tail was cold model reloads after Ollama's keep-alive expired. server.py now
warms + pins the model on startup (keep_alive=-1, ollama ps UNTIL=Forever),
removing cold first-turn stalls. Whisper size left alone (not the bottleneck).
- CLAUDE.md: insurance rule (never suggest/guess the plan), latency note.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
In-call (system prompt + per-call calendar injection):
- Gather full name (prompt asks for last name if only first given).
- Confirm the caller-ID number; if declined, use the number the caller gives.
- Ask for and LOG insurance only — never promise/confirm/deny coverage or
treatment based on it; staff verify on callback.
- Validate the requested date against an injected 45-day calendar (recomputed
per call since the server is long-running). Push back on impossible/mismatched
dates, e.g. "Monday lands on the sixth — would you like that date?".
- AGENT_NAME=AVA; 4s grace pause before hang-up (HANGUP_DELAY_SECS).
Logging (post-call extraction -> Odoo):
- Extract full name, phone_confirmed, chosen callback (caller-ID or alternate),
insurance, reason, and preferred time annotated with a resolved YYYY-MM-DD
date (today's date is fed to the extractor).
- odoo_client: insurance row on the lead note (log only — staff verify).
.gitignore: ignore rotated avc_run.log* files.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
