b8c71b15c2
In-call (system prompt + per-call calendar injection): - Gather full name (prompt asks for last name if only first given). - Confirm the caller-ID number; if declined, use the number the caller gives. - Ask for and LOG insurance only — never promise/confirm/deny coverage or treatment based on it; staff verify on callback. - Validate the requested date against an injected 45-day calendar (recomputed per call since the server is long-running). Push back on impossible/mismatched dates, e.g. "Monday lands on the sixth — would you like that date?". - AGENT_NAME=AVA; 4s grace pause before hang-up (HANGUP_DELAY_SECS). Logging (post-call extraction -> Odoo): - Extract full name, phone_confirmed, chosen callback (caller-ID or alternate), insurance, reason, and preferred time annotated with a resolved YYYY-MM-DD date (today's date is fed to the extractor). - odoo_client: insurance row on the lead note (log only — staff verify). .gitignore: ignore rotated avc_run.log* files. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
60 lines
3.6 KiB
Plaintext
60 lines
3.6 KiB
Plaintext
# Copy to .env and fill in. run.sh auto-loads it.
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# ── Public ingress (Twilio dials this back) ──────────────────────────────────
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# Public hostname; nginx terminates TLS here and proxies to the app. Must match the
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# Twilio webhook host (Twilio signs https://PUBLIC_HOST/voice).
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PUBLIC_HOST=voip.activeblue.net
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PORT=8200
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# App bind address. Default 127.0.0.1 (nginx proxies in locally) — not exposed on LAN.
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BIND_HOST=127.0.0.1
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# ── Twilio ───────────────────────────────────────────────────────────────────
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# From console.twilio.com. Used to auto-hang-up the carrier leg and (recommended)
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# validate inbound webhook signatures. Twilio signs webhooks with the Auth Token, so
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# signature validation must use the Auth Token (not an API Key Secret).
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TWILIO_ACCOUNT_SID=ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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TWILIO_AUTH_TOKEN=your_auth_token_here
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# Inbound webhook signature validation is ON whenever TWILIO_AUTH_TOKEN is set.
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# Set to false only for local testing without real Twilio requests.
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TWILIO_VALIDATE=true
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# Shared secret embedded in the Media Stream wss URL to gate /ws. Set a stable random
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# value (e.g. `openssl rand -base64 24`); if blank, one is generated per process start.
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STREAM_TOKEN=
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# ── Odoo appointment integration ─────────────────────────────────────────────
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# Leave ODOO_USER/ODOO_API_KEY blank to disable Odoo and log requests to JSONL only.
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# Same creds the activeblue-agent container uses (docker inspect activeblue-agent).
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# Verified working against db1 with ODOO_TARGET=crm.
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ODOO_URL=http://localhost:8069
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ODOO_DB=db1
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ODOO_USER=mr.garcia09@gmail.com
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ODOO_API_KEY=
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ODOO_TARGET=crm # crm = callback lead (recommended) | calendar = tentative event
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# ── Capacity ─────────────────────────────────────────────────────────────────
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# Max simultaneous calls (each uses GPU; Ollama serializes generation). Over-cap
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# callers hear BUSY_MESSAGE and are hung up. Tune to your GPU headroom (2-3 typical).
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MAX_CONCURRENT_CALLS=2
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# BUSY_MESSAGE=Thank you for calling Advanced Vision Care. All of our lines are busy right now. Please call back in a few minutes. Goodbye.
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# ── Models (defaults are fine) ───────────────────────────────────────────────
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OLLAMA_MODEL=llama3.1:8b
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OLLAMA_URL=http://127.0.0.1:11434/v1
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# LLM provider: ollama (local, default) | anthropic (Claude API). Flip to A/B test Claude.
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LLM_PROVIDER=ollama
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ANTHROPIC_API_KEY=
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# Default is the most capable model; for low-latency phone voice prefer claude-haiku-4-5
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# (fastest) or claude-sonnet-4-6 (balance).
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ANTHROPIC_MODEL=claude-opus-4-8
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# ── STT: Whisper (faster-whisper, real-time in-call) ─────────────────────────
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WHISPER_MODEL=base
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WHISPER_DEVICE=cuda
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WHISPER_COMPUTE=float16
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KOKORO_VOICE=af_heart
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KOKORO_MODEL_DIR=/home/tocmo0nlord/pipecat-run/models
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# ── Call behaviour ───────────────────────────────────────────────────────────
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AGENT_NAME=AVA
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# Grace pause after the goodbye before the carrier leg is dropped (seconds).
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HANGUP_DELAY_SECS=4.0
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