tocmo0nlord bae388420b Return phone pleasantries (answer "how are you?") ...

A caller opened with "how are you doing?" and AVA jumped straight to "what
brings you in," ignoring it, and the caller pushed back. Added a pleasantries
rule: if greeted or asked how it's doing, AVA warmly answers and asks back in
the same breath, then continues to helping — never ignores a greeting. Verified
3/3 on greeting openers. (Insurance-slip-on-callback accepted as a model-ceiling
item, no change.)

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>

2026-06-29 15:36:36 +00:00

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