tocmo0nlord 1e0472e864 Never claim the appointment is confirmed; clean phone-confirm + insurance ...

Fixes from a test call:
- Contradiction: AVA said "staff will confirm" then later "we've got your
  appointment scheduled". Hardened the rule — never say booked/scheduled/set/
  confirmed (even in the recap); it's always a REQUEST staff confirm on callback.
  Wrap-up recaps as "I've noted your request...".
- Phone: it asked "may I read your number back?" then read it anyway. Now states
  it directly in one line ("I have your number as <number> - is that best?"),
  no permission ask, don't skip.
- Insurance: stop saying "we accept/take <plan>" (it said "we accept All State",
  which isn't even a listed plan) — just note it, staff verify.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>

2026-06-27 15:33:27 +00:00

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