tocmo0nlord 8b52097713 Stop insurance hallucination: never suggest or guess the plan ...

A caller trailed off ("My insurance plan is...") and AVA filled in "CarePlus",
which got logged to the lead. Tightened the insurance rule: ask open-endedly,
do NOT read out/suggest plan names from the accepted list, capture only what the
caller says, never fill in/complete/guess the plan, and ask them to repeat if
unclear. Verified 4/4 on the trail-off case (asks to repeat, no fabricated plan).

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>

2026-06-27 04:13:50 +00:00

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