tocmo0nlord 54d707ceac Fix unasked pleasantries + callback re-asks (live call 2026-07-04 #3) ...

- PLEASANTRIES: the 8B parroted the verbatim example ("I'm doing well, thank
  you for asking") when the caller never asked how she was, then burned two
  more turns "starting fresh". Rule is now strictly conditional with no canned
  example: answer+ask-back only if the caller literally asks; never answer a
  question that wasn't asked.
- callstate: extraction now captures the CALLBACK request note ("are my
  glasses ready" -> "status of an order"), so the checklist stops the "what's
  the reason for your call?" re-ask; callback wrap-up wording now says STATE
  the caller-ID number, never ask for one (she asked "what's the best phone
  number" despite having it); first-name-only callbacks still ask the last name.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>

2026-07-04 03:58:15 +00:00

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