tocmo0nlord ceea3d151c Fix mid-call silence: keep momentum after acknowledgments ...

A caller gave their insurance; AVA replied with a bare acknowledgment ("staff
will verify your coverage") and stopped, with no follow-up question. Both sides
then waited -> dead air (pipeline idle, no GPU/LLM activity, matching flat
memory/wattage). Caller had to break the silence with "what questions do you
have?". Root cause: the one-sentence brevity rule made AVA end a booking turn on
a dead-end statement.

Fix: prompt now requires, until the booking is complete, that every turn end
with the next question — acknowledgment + next question in the same turn (e.g.
insurance ack -> immediately ask day/time). Verified 4/4. Documented in CLAUDE.md.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>

2026-06-27 16:34:25 +00:00

29 KiB

Raw Blame History

View Raw