tocmo0nlord e714262155 Fix 4 failure modes from the 2026-07-05 live call (the 'Nina' call) ...

- callstate: corrections win (most recent caller statement replaces old
  slots — 'no, my name is Carlos' was ignored); patient_name only from the
  caller explicitly giving their own name; booking classified only on
  explicit scheduling intent (small talk flipped a call to booking and
  drove a re-ask loop); new will_call_back call type short-circuits to a
  warm close instead of a message-taking flow.
- bot: per-call _today_line() injects the real current date (spoken form,
  answer-only) — AVA guessed 'Tuesday' on a Sunday and argued; hours rule
  now also bans stating open/closed days ('closed on Sundays' was invented).
- EndCallProcessor: phone-confirm gate reads CallState (booking/callback +
  a captured name or reason) instead of the keyword heuristic when tracking
  is on, and the injected confirmation now ends the call — the goodbye had
  already played, and holding the line open confused the caller.

Verified: staged replay of the failed transcript on activeblue-avc:latest
(4 stages x 3 runs, all pass, incl. clean-booking control); ab_replay.py
--state 0 failures, latency med 0.52s. Deployed via systemd restart.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>

2026-07-05 05:44:12 +00:00

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