tocmo0nlord d7bfe2dbe8 Deterministic phone confirmation safety net + docs ...

EndCallProcessor now guarantees the callback number is confirmed on booking
calls: the 8B reads it back only ~half the time, so if a closing is reached on a
booking call (booking keyword seen) without the agent having spoken the number
(phone_marker absent from its replies), the hang-up is suppressed and a scripted
confirmation line (caller-ID spelled out) is injected as a TTSSpeakFrame first.
The agent's own readback satisfies the gate (no double-ask); info-only calls are
never asked for a number. Runtime-tested all four paths (inject / no-inject /
info-only / inject-then-end).

CLAUDE.md: document the safety net, the "never claim a booking" rule, the direct
phone-confirm phrasing, and the insurance "never say we accept" rule.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>

2026-06-27 15:52:22 +00:00

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