d7bfe2dbe8
EndCallProcessor now guarantees the callback number is confirmed on booking calls: the 8B reads it back only ~half the time, so if a closing is reached on a booking call (booking keyword seen) without the agent having spoken the number (phone_marker absent from its replies), the hang-up is suppressed and a scripted confirmation line (caller-ID spelled out) is injected as a TTSSpeakFrame first. The agent's own readback satisfies the gate (no double-ask); info-only calls are never asked for a number. Runtime-tested all four paths (inject / no-inject / info-only / inject-then-end). CLAUDE.md: document the safety net, the "never claim a booking" rule, the direct phone-confirm phrasing, and the insurance "never say we accept" rule. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
571 lines
29 KiB
Python
571 lines
29 KiB
Python
#!/usr/bin/env python3
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"""AVC optometry phone agent — the Pipecat pipeline for a single inbound call.
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Same VAD -> STT -> LLM -> TTS loop as pipecat-run/bot.py, but the ends are swapped
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for telephony: audio arrives/leaves as 8 kHz mu-law over a Twilio Media Stream
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(WebSocket), decoded by TwilioFrameSerializer. STT runs on the GPU; the LLM is the
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local `activeblue-avc` fine-tune via Ollama; TTS is local Kokoro.
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This module just builds + runs the pipeline for one connected call. server.py owns
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the FastAPI/TwiML/WebSocket side and calls run_call() once per call.
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"""
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import asyncio
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import os
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import re
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import time
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from loguru import logger
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from pipecat.adapters.schemas.function_schema import FunctionSchema
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from pipecat.adapters.schemas.tools_schema import ToolsSchema
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from pipecat.audio.vad.silero import SileroVADAnalyzer
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from pipecat.audio.vad.vad_analyzer import VADParams
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from pipecat.frames.frames import (
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BotStoppedSpeakingFrame,
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EndFrame,
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EndTaskFrame,
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Frame,
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InputAudioRawFrame,
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LLMFullResponseEndFrame,
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LLMTextFrame,
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TTSSpeakFrame,
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)
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from pipecat.pipeline.pipeline import Pipeline
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from pipecat.pipeline.runner import PipelineRunner
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from pipecat.pipeline.task import PipelineParams, PipelineTask
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from pipecat.processors.aggregators.llm_context import LLMContext
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from pipecat.processors.aggregators.llm_response_universal import LLMContextAggregatorPair
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from pipecat.processors.audio.vad_processor import VADProcessor
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from pipecat.processors.frame_processor import FrameDirection, FrameProcessor
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from pipecat.serializers.twilio import TwilioFrameSerializer
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from pipecat.services.anthropic.llm import AnthropicLLMService
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from pipecat.services.kokoro.tts import KokoroTTSService
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from pipecat.services.ollama.llm import OLLamaLLMService
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from pipecat.services.whisper.stt import WhisperSTTService
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from pipecat.transports.websocket.fastapi import (
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FastAPIWebsocketParams,
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FastAPIWebsocketTransport,
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)
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from practice import practice_summary
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# ── Config (env-overridable) ─────────────────────────────────────────────────
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HERE = os.path.dirname(os.path.abspath(__file__))
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# Reuse the Kokoro model files already downloaded by the pipecat-run project.
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MODEL_DIR = os.environ.get("KOKORO_MODEL_DIR", "/home/tocmo0nlord/pipecat-run/models")
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OLLAMA_MODEL = os.environ.get("OLLAMA_MODEL", "activeblue-avc:latest")
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OLLAMA_URL = os.environ.get("OLLAMA_URL", "http://127.0.0.1:11434/v1")
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# Swappable LLM provider: "ollama" (local) or "anthropic" (Claude API). Same universal
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# LLMContext drives both — only the service construction differs (see build_llm_service).
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LLM_PROVIDER = os.environ.get("LLM_PROVIDER", "ollama").lower()
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ANTHROPIC_API_KEY = os.environ.get("ANTHROPIC_API_KEY", "")
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# Defaults to the most capable model. For low-latency PHONE voice, set ANTHROPIC_MODEL to
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# claude-haiku-4-5 (fastest) or claude-sonnet-4-6 (balance) — see notes in build_llm_service.
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ANTHROPIC_MODEL = os.environ.get("ANTHROPIC_MODEL", "claude-opus-4-8")
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# In-call function-calling: AUTO by provider — ON for Claude (reliable tool calls → real-time
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# Odoo booking), OFF for local Ollama (llama3.1:8b over-calls / leaks JSON). An explicit
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# ENABLE_TOOLS env overrides the auto choice either way.
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_enable_tools_env = os.environ.get("ENABLE_TOOLS")
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ENABLE_TOOLS = (
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_enable_tools_env.lower() in ("1", "true", "yes")
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if _enable_tools_env is not None
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else (LLM_PROVIDER == "anthropic")
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)
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LLM_TEMPERATURE = float(os.environ.get("LLM_TEMPERATURE", "0.3"))
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LLM_MAX_TOKENS = int(os.environ.get("LLM_MAX_TOKENS", "160"))
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KOKORO_VOICE = os.environ.get("KOKORO_VOICE", "af_heart")
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WHISPER_MODEL = os.environ.get("WHISPER_MODEL", "medium") # tiny|base|small|medium
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WHISPER_DEVICE = os.environ.get("WHISPER_DEVICE", "cuda") # cuda for the 5080
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WHISPER_COMPUTE = os.environ.get("WHISPER_COMPUTE", "float16")
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# Bias transcription toward our domain vocabulary (office cities + optometry terms) so
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# 8 kHz telephony audio doesn't turn "Hialeah" into "high allele" or "eye exam" into "hire".
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WHISPER_HOTWORDS = os.environ.get(
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"WHISPER_HOTWORDS",
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"Advanced Vision Care, eye exam, annual exam, appointment, optometry, contact lens, "
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"Hialeah, Kendall, Tamarac, Pembroke Pines, Lauderdale Lakes, Miami Gardens, Boca Raton",
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)
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# Twilio sends 8 kHz mu-law on the wire, but faster-whisper assumes any numpy array is
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# 16 kHz — so we run the PIPELINE at 16 kHz and let TwilioFrameSerializer resample to/from
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# the 8 kHz wire. Running the pipeline at 8 kHz makes Whisper hear 2x-speed audio and
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# transcribe nothing. (Silero VAD + Kokoro are happy at 16 kHz too.)
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WIRE_SAMPLE_RATE = 8000 # Twilio mu-law on the wire (serializer handles this)
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PIPELINE_SAMPLE_RATE = 16000 # internal rate Whisper/VAD actually need
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# VAD tuning. Defaults (confidence 0.7 / min_volume 0.6) are desktop-mic values that can
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# miss short/quiet 8 kHz telephony utterances like "yes" — loosen them for the phone.
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VAD_CONFIDENCE = float(os.environ.get("VAD_CONFIDENCE", "0.5"))
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VAD_MIN_VOLUME = float(os.environ.get("VAD_MIN_VOLUME", "0.3"))
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VAD_START_SECS = float(os.environ.get("VAD_START_SECS", "0.2"))
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VAD_STOP_SECS = float(os.environ.get("VAD_STOP_SECS", "0.5"))
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# Agent persona name — purely for warmth; change/remove freely.
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AGENT_NAME = os.environ.get("AGENT_NAME", "Sofia")
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# How the name should be SPOKEN. Kokoro reads all-caps "AVA" as letters ("A-V-A"), so we
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# respell it as a word for TTS only (logs/Odoo keep AGENT_NAME). Override to taste, e.g.
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# AGENT_NAME_SPOKEN=Eva for an "EE-vuh" sound.
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AGENT_NAME_SPOKEN = os.environ.get("AGENT_NAME_SPOKEN", "Ava")
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# Grace period after the agent finishes the goodbye before we drop the carrier leg, so
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# the caller isn't cut off mid-word. The hang-up itself (EndTaskFrame -> auto_hang_up)
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# is unchanged — this only delays it.
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HANGUP_DELAY_SECS = float(os.environ.get("HANGUP_DELAY_SECS", "4.0"))
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SYSTEM_PROMPT = (
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f"You are {AGENT_NAME}, a warm, friendly receptionist for Advanced Vision Care, an "
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"optometry practice with eight offices in South Florida. You are on a real phone call, so "
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"talk like a helpful human being: natural, relaxed, and genuinely conversational. Keep every "
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"reply to ONE short sentence — two at the very most, never a paragraph. Speak in English. Say "
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"numbers, dates, and times as words a person would say.\n\n"
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"Your job is to answer questions and take appointment requests. Be warm but DIRECT and "
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"efficient: when the caller greets you, get to the point and lead the call by asking "
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"questions. Never re-ask for something they already told you, and keep each turn to one "
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"short question or statement. Work through the call in THIS order:\n"
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" 1. REASON FIRST — find out what they are calling about (the reason for the visit, or "
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"their question). If it is only a question, answer it.\n"
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" 2. LOCATION — ask which city or area is most convenient, then confirm the matching "
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"office (see the office rule below).\n"
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" 3. CALLER INFO — get their FULL name (first and last; if they give only a first name, "
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"ask their last name). From this point on, address the caller by their name. Then ask their "
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"insurance (log only — see below) and their preferred day and time (in their own words — "
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"see the date rule below).\n"
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" 4. VERIFY PHONE — near the end, state the callback number back in ONE line, exactly like: "
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"'I have your number as <the number spelled out below> — is that the best number to reach "
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"you?'. Do NOT ask permission first ('may I read your number back?') and do NOT skip this "
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"step. If it's not right, use the number they give. Don't bring up the phone number before this.\n"
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" 5. WRAP UP — recap the booking as a REQUEST in one warm sentence (for example, 'I've "
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"noted your request to come in tomorrow afternoon at our Kendall office'), make clear a "
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"staff member will call back to CONFIRM it, then ASK IF THERE IS ANYTHING ELSE you can help "
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"them with. Only once they are all set, give the closing below.\n\n"
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"Stay truthful and within your limits:\n"
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"- Use ONLY the facts below for addresses, phone numbers, insurance, and services. Never "
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"make any of these up.\n"
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"- OFFICE SELECTION: ask what city or area is most convenient. When the caller names a place "
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"that matches one of our offices (for example they say 'Kendall' and we have a Kendall "
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"office), simply confirm THAT office and move on — do NOT offer, compare, or mention any "
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"other office or city, and do NOT ask them to choose between offices. Only if their area "
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"matches no office should you name the single nearest one. List offices only if asked.\n"
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"- INSURANCE — log only, never promise, never guess: ask open-endedly what insurance they "
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"have (for example, 'What insurance do you have?'). Do NOT read out or suggest plan names "
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"from the list — let the caller tell you. Capture ONLY what the caller actually says; NEVER "
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"fill in, complete, or guess their plan, and never put words in their mouth. If you don't "
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"clearly hear the plan, ask them to repeat it. Do not promise, confirm, or deny coverage or "
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"any treatment based on their insurance, even if the plan is one we list, and NEVER say 'we "
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"accept' or 'we take' a plan — just note it and say our staff will verify their coverage when "
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"they call back.\n"
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"- DATES — just take down the day and time the caller asks for in their OWN words (e.g. "
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"'next Monday', 'the fifth'). Do NOT work out, state, or correct the calendar date, and NEVER "
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"argue about what today's date is. Tell them staff will confirm the exact date and time on the "
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"callback.\n"
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"- You CANNOT see availability or book/confirm anything. Never say a slot is open or "
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"available, never offer to 'check availability', and NEVER tell the caller their appointment "
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"is 'booked', 'scheduled', 'set', or 'confirmed' — not even in the recap. It is always a "
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"REQUEST: say you've NOTED it and a staff member will call back to confirm the date and time.\n"
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"- Hours are not published — say they vary by office and staff will confirm; never give "
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"specific hours.\n"
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"- You don't give medical advice and can't transfer calls. If the caller mentions an eye "
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"problem, just note it as the reason and say a staff member or doctor will follow up.\n"
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"- If you're not sure you heard something, simply ask them to repeat it.\n"
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"- CLOSING — the word 'Goodbye' ENDS the call, so guard it carefully. You MUST first ask "
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"'Is there anything else I can help you with?' and hear the caller say they need nothing "
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"more. NEVER say 'Goodbye' in the same turn as confirming details or the phone number, and "
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"never before that anything-else question. Once they confirm they're all set, give a brief "
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"warm closing ending with 'Goodbye'.\n\n"
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"PRACTICE FACTS:\n" + practice_summary()
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)
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def _build_tools() -> ToolsSchema:
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# Only the booking action is a tool. Practice facts already live in the system prompt,
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# so no get_practice_info tool (avoids needless calls/latency). callback_number is NOT
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# required — we have the caller-ID and inject it in the handler.
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return ToolsSchema(
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standard_tools=[
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FunctionSchema(
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name="record_appointment_request",
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description=(
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"Record the caller's appointment request once you have their name and at "
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"least the office/city and reason. Call this when the caller wants to book "
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"a visit; staff will call back to confirm the exact time."
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),
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properties={
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"patient_name": {"type": "string", "description": "Caller's full name"},
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"location": {"type": "string", "description": "Which office/city the caller wants, e.g. Hialeah, Kendall, Tamarac"},
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"reason": {"type": "string", "description": "Reason for the visit, e.g. annual exam, broken glasses, eye pain"},
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"preferred_time": {"type": "string", "description": "Preferred day/time in the caller's words, if given"},
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},
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required=["patient_name"],
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),
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]
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)
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class EndCallProcessor(FrameProcessor):
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"""Lets the agent hang up AND guarantees the callback number is confirmed once.
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Sits between the LLM and the TTS: it sees reply text (LLMTextFrame, downstream) and the
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upstream BotStoppedSpeakingFrame. On a closing ('goodbye'/'adiós') it waits for TTS to
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finish, pauses HANGUP_DELAY_SECS so the caller isn't clipped, then pushes EndTaskFrame
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(TwilioFrameSerializer auto_hang_up drops the call).
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Deterministic phone confirmation: the prompt asks the agent to read the callback number
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back, but the 8B skips it ~half the time. So if a closing is reached and the agent never
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spoke the number this call (`phone_marker` not seen in its replies), we suppress the
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hang-up and inject a scripted confirmation turn first — guaranteeing it happens exactly
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once (the agent's own readback satisfies the gate, so no double-ask in the common case)."""
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_CLOSINGS = ("goodbye", "good-bye", "good bye", "adiós", "adios", "hasta luego")
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# Only force phone confirmation when a booking was actually underway (not info-only calls).
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_BOOKING_KWS = ("appointment", "schedule", "book", "insurance", "what day", "what time",
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"come in", "preferred")
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def __init__(self, phone_confirm_line: str | None = None, phone_marker: str | None = None):
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super().__init__()
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self._buf = ""
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self._should_end = False
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self._end_task = None
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self._phone_confirm_line = phone_confirm_line
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self._phone_marker = (phone_marker or "").lower()
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# Nothing to confirm (no caller ID) → treat as already handled.
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self._phone_confirmed = not phone_confirm_line
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self._assistant_seen = ""
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self._pending_phone_inject = False
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@classmethod
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def _is_closing(cls, text: str) -> bool:
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t = (text or "").lower()
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return any(c in t for c in cls._CLOSINGS)
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async def _hang_up_after_delay(self):
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await asyncio.sleep(HANGUP_DELAY_SECS)
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logger.info(f"{AGENT_NAME} ending task / hanging up")
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try:
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await self.push_frame(EndTaskFrame(), FrameDirection.UPSTREAM)
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except Exception:
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logger.exception("EndTaskFrame push failed (pipeline already ending?)")
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async def process_frame(self, frame: Frame, direction: FrameDirection):
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await super().process_frame(frame, direction)
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if isinstance(frame, LLMTextFrame):
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self._buf += frame.text
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self._assistant_seen += frame.text.lower()
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if self._phone_marker and self._phone_marker in self._assistant_seen:
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self._phone_confirmed = True # the agent read the number back itself
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elif isinstance(frame, LLMFullResponseEndFrame):
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if self._is_closing(self._buf):
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booking = any(k in self._assistant_seen for k in self._BOOKING_KWS)
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if self._phone_confirmed or not booking:
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self._should_end = True
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logger.info(f"{AGENT_NAME} signalled closing -- will hang up "
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f"{HANGUP_DELAY_SECS:.0f}s after she finishes speaking")
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else:
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# Booking call closing without the number confirmed — do it deterministically.
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self._pending_phone_inject = True
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logger.info(f"{AGENT_NAME} reached closing w/o phone confirmation -- injecting it")
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self._buf = ""
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elif isinstance(frame, BotStoppedSpeakingFrame):
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if self._pending_phone_inject:
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self._pending_phone_inject = False
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self._phone_confirmed = True
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await self.push_frame(TTSSpeakFrame(self._phone_confirm_line), FrameDirection.DOWNSTREAM)
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elif self._should_end:
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self._should_end = False
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# Schedule the teardown so we don't block the pipeline during the grace pause.
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if self._end_task is None:
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self._end_task = asyncio.create_task(self._hang_up_after_delay())
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await self.push_frame(frame, direction)
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class AudioHeartbeat(FrameProcessor):
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"""Diagnostic: logs how many inbound audio frames arrive every ~5s. If this keeps
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ticking but VAD never fires, the issue is VAD/threshold; if it drops to 0 after a
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turn, inbound audio stalled at the transport. Cheap, leave it on while stabilizing."""
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def __init__(self):
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super().__init__()
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self._n = 0
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self._t = time.time()
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async def process_frame(self, frame: Frame, direction: FrameDirection):
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await super().process_frame(frame, direction)
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if isinstance(frame, InputAudioRawFrame):
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self._n += 1
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now = time.time()
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if now - self._t >= 5:
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logger.info(f"[audio-in] {self._n} frames in last {now - self._t:.0f}s")
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self._n = 0
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self._t = now
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await self.push_frame(frame, direction)
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class HintedWhisperSTTService(WhisperSTTService):
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"""WhisperSTTService that biases transcription toward domain vocabulary via
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faster-whisper `hotwords`. Pipecat's service doesn't expose hotwords, so we wrap
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the model's transcribe() for the duration of each call. Each call gets its own
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Whisper instance, so this per-instance patch is race-free."""
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def __init__(self, *args, hotwords: str | None = None, **kwargs):
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super().__init__(*args, **kwargs)
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self._hotwords = hotwords
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async def run_stt(self, audio):
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if self._hotwords and self._model is not None:
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real = self._model.transcribe
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def patched(audio_arg, **kw):
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kw.setdefault("hotwords", self._hotwords)
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return real(audio_arg, **kw)
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self._model.transcribe = patched
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try:
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async for frame in super().run_stt(audio):
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yield frame
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finally:
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self._model.transcribe = real
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else:
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async for frame in super().run_stt(audio):
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yield frame
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# ── TTS number normalization ──────────────────────────────────────────────────
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# Kokoro reads digit strings as cardinals with symbols spoken aloud, e.g. "983-4969"
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# becomes "nine hundred eighty-three dash forty-nine sixty-nine". For a phone agent that
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# reads back phone numbers, street numbers, and zips, that's unusable. We normalize the
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# text right before synthesis (run_tts receives the full sentence) so phone numbers and
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# long digit runs are spoken one digit at a time, regardless of what the model emitted.
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_DIGIT_WORDS = {
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"0": "zero", "1": "one", "2": "two", "3": "three", "4": "four",
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"5": "five", "6": "six", "7": "seven", "8": "eight", "9": "nine",
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}
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_PHONE_RE = re.compile(r"(?:\+?1[\s.\-]?)?\(?\d{3}\)?[\s.\-]?\d{3}[\s.\-]?\d{4}")
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_LONGNUM_RE = re.compile(r"\b\d{4,5}\b") # street numbers, zip codes
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def _say_digits(s: str) -> str:
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return " ".join(_DIGIT_WORDS[c] for c in s if c in _DIGIT_WORDS)
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def _spoken_phone(number: str) -> str:
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"""Phone number as grouped, digit-by-digit words: '+19735731671' ->
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'nine seven three, five seven three, one six seven one'."""
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d = re.sub(r"\D", "", number or "")
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if len(d) == 11 and d[0] == "1": # drop US country code
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d = d[1:]
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|
if len(d) == 10: # group as area / prefix / line for natural cadence
|
|
return f"{_say_digits(d[:3])}, {_say_digits(d[3:6])}, {_say_digits(d[6:])}"
|
|
return _say_digits(d)
|
|
|
|
|
|
def _phone_to_words(m: re.Match) -> str:
|
|
return _spoken_phone(m.group(0))
|
|
|
|
|
|
def tts_normalize(text: str) -> str:
|
|
"""Make phone numbers, street numbers, and zips speak naturally (digit by digit), and
|
|
respell the all-caps agent name so it's said as a word, not letter-by-letter."""
|
|
if AGENT_NAME != AGENT_NAME_SPOKEN:
|
|
text = re.sub(rf"\b{re.escape(AGENT_NAME)}\b", AGENT_NAME_SPOKEN, text)
|
|
text = _PHONE_RE.sub(_phone_to_words, text)
|
|
text = _LONGNUM_RE.sub(lambda m: _say_digits(m.group(0)), text)
|
|
return text
|
|
|
|
|
|
class SpokenKokoroTTSService(KokoroTTSService):
|
|
"""KokoroTTSService that normalizes numbers to digit-by-digit speech before synthesis,
|
|
so phone numbers/addresses/zips are read naturally instead of as cardinals + 'dash'."""
|
|
|
|
async def run_tts(self, text: str, context_id: str):
|
|
async for frame in super().run_tts(tts_normalize(text), context_id):
|
|
yield frame
|
|
|
|
|
|
def build_llm_service():
|
|
"""Build the LLM service for the selected provider. The universal LLMContext +
|
|
aggregators work with either, so only this construction differs (true A/B swap)."""
|
|
if LLM_PROVIDER == "anthropic":
|
|
if not ANTHROPIC_API_KEY:
|
|
raise RuntimeError("LLM_PROVIDER=anthropic but ANTHROPIC_API_KEY is not set")
|
|
logger.info(f"LLM provider: anthropic ({ANTHROPIC_MODEL})")
|
|
# NOTE: Opus 4.8/4.7 reject temperature/top_p/top_k (HTTP 400), so we omit them —
|
|
# this keeps the default Opus model working. For low-latency phone voice, prefer
|
|
# claude-haiku-4-5 (fastest) or claude-sonnet-4-6 over Opus. enable_prompt_caching
|
|
# caches the system prompt + growing conversation prefix (helps multi-turn cost/latency).
|
|
return AnthropicLLMService(
|
|
api_key=ANTHROPIC_API_KEY,
|
|
settings=AnthropicLLMService.Settings(
|
|
model=ANTHROPIC_MODEL,
|
|
enable_prompt_caching=True,
|
|
max_tokens=LLM_MAX_TOKENS,
|
|
),
|
|
)
|
|
logger.info(f"LLM provider: ollama ({OLLAMA_MODEL})")
|
|
return OLLamaLLMService(
|
|
settings=OLLamaLLMService.Settings(
|
|
model=OLLAMA_MODEL,
|
|
temperature=LLM_TEMPERATURE,
|
|
max_tokens=LLM_MAX_TOKENS,
|
|
),
|
|
base_url=OLLAMA_URL,
|
|
)
|
|
|
|
|
|
async def run_agent(transport, caller_number=None, call_sid=None, do_capture=True):
|
|
"""Build + run the AVC voice agent on a given transport. Shared by the phone path
|
|
(Twilio Media Stream) and the browser path (WebRTC) — same prompt, model, voice, and
|
|
booking/hang-up logic; only the transport differs. do_capture writes the post-call
|
|
appointment to Odoo (on for phone; off for browser testing so it doesn't make cards)."""
|
|
stt = HintedWhisperSTTService(
|
|
settings=WhisperSTTService.Settings(model=WHISPER_MODEL),
|
|
device=WHISPER_DEVICE,
|
|
compute_type=WHISPER_COMPUTE,
|
|
hotwords=WHISPER_HOTWORDS,
|
|
)
|
|
llm = build_llm_service()
|
|
# In-call booking tool — only registered when ENABLE_TOOLS is on (auto: Claude yes,
|
|
# local Ollama no, since llama3.1:8b over-calls/leaks). The handler is a closure so it
|
|
# can stamp the verified caller-ID + call_sid onto the lead (the model never supplies a
|
|
# phone number — we don't ask for one). With tools on, this writes the Odoo lead IN-CALL,
|
|
# so the post-call extraction is skipped below to avoid a duplicate.
|
|
if ENABLE_TOOLS:
|
|
async def _record_appointment(params):
|
|
args = params.arguments or {}
|
|
if do_capture:
|
|
from practice import persist_appointment
|
|
persist_appointment({
|
|
"call_sid": call_sid,
|
|
"patient_name": args.get("patient_name"),
|
|
"callback_number": caller_number, # verified caller-ID, not model-supplied
|
|
"location": args.get("location"),
|
|
"reason": args.get("reason"),
|
|
"preferred_time": args.get("preferred_time"),
|
|
"source": "in_call_tool",
|
|
})
|
|
else:
|
|
logger.info(f"[capture off] would record appointment: {args.get('patient_name')} / {args.get('location')}")
|
|
await params.result_callback(
|
|
{"status": "recorded", "message": "Recorded — staff will call to confirm the time."}
|
|
)
|
|
|
|
llm.register_function("record_appointment_request", _record_appointment)
|
|
|
|
tts = SpokenKokoroTTSService(
|
|
model_path=os.path.join(MODEL_DIR, "kokoro-v1.0.onnx"),
|
|
voices_path=os.path.join(MODEL_DIR, "voices-v1.0.bin"),
|
|
settings=KokoroTTSService.Settings(voice=KOKORO_VOICE),
|
|
)
|
|
vad = VADProcessor(vad_analyzer=SileroVADAnalyzer(params=VADParams(
|
|
confidence=VAD_CONFIDENCE,
|
|
start_secs=VAD_START_SECS,
|
|
stop_secs=VAD_STOP_SECS,
|
|
min_volume=VAD_MIN_VOLUME,
|
|
)))
|
|
heartbeat = AudioHeartbeat()
|
|
|
|
# Per-call system message = static prompt + the caller-ID number to confirm. Inject it
|
|
# ALREADY spelled out digit-by-digit so the model repeats clean words instead of mangling
|
|
# the raw digits (e.g. reading 197 as "one hundred ninety-seven").
|
|
if caller_number:
|
|
caller_line = (
|
|
f"\n\nCALLER ID: the caller's number on file, written so you read it digit by digit, "
|
|
f"is: {_spoken_phone(caller_number)}. When it's time to confirm it (near the end), say "
|
|
"it back exactly like that and ask if it's the best number; if they say no, use the "
|
|
"number they give. Do not say it any earlier in the call."
|
|
)
|
|
else:
|
|
caller_line = (
|
|
"\n\nCALLER ID: no number is available — near the end, ask the caller for the best "
|
|
"phone number to reach them."
|
|
)
|
|
system_content = SYSTEM_PROMPT + caller_line
|
|
context_kwargs = {"messages": [{"role": "system", "content": system_content}]}
|
|
if ENABLE_TOOLS:
|
|
context_kwargs["tools"] = _build_tools()
|
|
context = LLMContext(**context_kwargs)
|
|
agg = LLMContextAggregatorPair(context)
|
|
# Deterministic phone-confirmation safety net: if the agent reaches a closing without
|
|
# having read the caller-ID back, EndCallProcessor speaks this scripted line first.
|
|
if caller_number:
|
|
_spoken = _spoken_phone(caller_number)
|
|
phone_confirm_line = (
|
|
f"Before you go, let me make sure I have the best number to reach you: "
|
|
f"{_spoken}. Is that correct?"
|
|
)
|
|
phone_marker = _spoken.split(",")[0].strip() # e.g. "nine seven three"
|
|
else:
|
|
phone_confirm_line = phone_marker = None
|
|
endcall = EndCallProcessor(phone_confirm_line=phone_confirm_line, phone_marker=phone_marker)
|
|
|
|
pipeline = Pipeline(
|
|
[
|
|
transport.input(),
|
|
heartbeat,
|
|
vad,
|
|
stt,
|
|
agg.user(),
|
|
llm,
|
|
endcall,
|
|
tts,
|
|
transport.output(),
|
|
agg.assistant(),
|
|
]
|
|
)
|
|
|
|
task = PipelineTask(
|
|
pipeline,
|
|
params=PipelineParams(
|
|
audio_in_sample_rate=PIPELINE_SAMPLE_RATE,
|
|
audio_out_sample_rate=PIPELINE_SAMPLE_RATE,
|
|
allow_interruptions=True,
|
|
),
|
|
)
|
|
|
|
@transport.event_handler("on_client_connected")
|
|
async def on_client_connected(transport, client):
|
|
logger.info("Client connected -- greeting")
|
|
await task.queue_frames(
|
|
[TTSSpeakFrame(
|
|
f"Thank you for calling Advanced Vision Care, this is {AGENT_NAME}. "
|
|
"How can I help you today?"
|
|
)]
|
|
)
|
|
|
|
@transport.event_handler("on_client_disconnected")
|
|
async def on_client_disconnected(transport, client):
|
|
logger.info("Client disconnected -- ending task")
|
|
await task.queue_frame(EndFrame())
|
|
|
|
runner = PipelineRunner(handle_sigint=False)
|
|
await runner.run(task)
|
|
|
|
# Call is over. Post-call extraction is the capture path ONLY when in-call tools are
|
|
# off (local Ollama). With tools on (Claude), the booking was already written in-call,
|
|
# so skip extraction to avoid a duplicate lead.
|
|
if do_capture and not ENABLE_TOOLS:
|
|
try:
|
|
from extract import extract_and_record
|
|
|
|
await extract_and_record(
|
|
context.messages, OLLAMA_URL, OLLAMA_MODEL,
|
|
call_sid=call_sid, caller_number=caller_number,
|
|
)
|
|
except Exception:
|
|
logger.exception("Post-call appointment extraction failed")
|
|
|
|
|
|
async def run_call(websocket, serializer: TwilioFrameSerializer, caller_number=None, call_sid=None):
|
|
"""Phone entrypoint: wrap the Twilio Media Stream in a transport, run the shared agent."""
|
|
transport = FastAPIWebsocketTransport(
|
|
websocket=websocket,
|
|
params=FastAPIWebsocketParams(
|
|
audio_in_enabled=True,
|
|
audio_out_enabled=True,
|
|
audio_in_sample_rate=PIPELINE_SAMPLE_RATE,
|
|
audio_out_sample_rate=PIPELINE_SAMPLE_RATE,
|
|
add_wav_header=False,
|
|
serializer=serializer,
|
|
),
|
|
)
|
|
await run_agent(transport, caller_number=caller_number, call_sid=call_sid, do_capture=True)
|